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Why AI Is The Future Of Delivering Customer Experiences With A Human Touch

In response to stay-at-home orders around the globe, organizations had to adapt at pace to move customer interactions solely online.

It's the Journey That Matters: Improving Customer Experience and Loyalty

Over 70% of CX leaders struggle to design projects that increase customer loyalty and achieve results. This is especially troubling, considering that the report also indicated that CX drives over two-thirds of customer loyalty, outperforming price and brand combined.

Customer Journeys Are Becoming Increasingly Complex

Today’s customer journeys are much more complex with multiple lines zigzagging about to move customers from discovery to the final purchase. And even after the purchase, their journey is still continuing.

70% of Customers Prefer On-Site Service, Even Now

Field service hasn’t been immune to the COVID-19 pandemic. Many on-site service jobs were canceled or deferred for months due to safety mandates, travel restrictions, and customer concerns. As a result, some field service organizations have had to halt operations and reduce resources.

Make Transformational Quick Pivots With Cloud

As difficult as these times are, imagine experiencing the pandemic without reliable on-demand internet network bandwidth and data storage. At Western Digital, one of the world’s largest data storage infrastructure companies, we worry about solving those challenges, so you don’t have to.